Sales and Technical Support

Technical support and sales is available during normal business hours by phone or fax.

R&D Electronics, Inc. 8440 N Waukegan Rd., Morton Grove, IL 60053

Voice 847-583-9080
FAX 847-583-9082

Service, Reliability and Product Exchange Policy

Serviceability is just as important to our design group as function, reliability and performance. We do everything possible reduce the likelihood of poor performance as a result of hidden defects. Our product designs have been well engineered, and include a multitude of panel indicators and display devices so that abnormal conditions are recognizable to the service man, or even an operator.

• 98% of our electronic circuitry is mounted to and removable with the front panel
• Our front panels remove with only two screws, and unplug from the field wiring board
• All field wiring remains intact, attached to terminal strips on the field wiring board
• If a customer has established credit with R&D Electronics, we will ship a replacement panel before receiving the defective panel
• Warrantee exchanges are at no charge, out of warrantee exchanges are billed at a flat rate
• Adjustments to flat rate repair charges may be necessary if the returned panel has been damaged by misuse, abuse, or is more than 5 years old